Refund and Cancellation Policy
Last updated: 18 October 2026. Effective from the date of publication on this website.
Assessment and call
The assessment costs 5 KD and is handled through written messages. Adding a live consultancy call costs 10 KD more, making 15 KD in total. A cancellation affects only the relevant undelivered service; a service already delivered is treated separately.
Rescheduling
A scheduled call may be rescheduled with at least 24 hours' notice through the agreed contact channel. No cancellation fee applies. The 5 KD assessment is handled through messages and has no scheduled session; rescheduling applies to the live call.
Cancellation and refunds
If VoltAlpha cancels a service before delivering it, the fee paid for that undelivered service is refunded. No refund is offered merely because a delivered assessment or call is no longer wanted. This does not limit mandatory legal rights or remedies for a service that was not supplied as agreed.
Request cancellation or a refund through the contact below and identify the service and payment reference. Do not send card details, banking credentials or passwords. Refunds use an approved company/payment-provider channel.
Software and automation projects
Project stages, cancellation, acceptance and refunds follow the separately signed project agreement. This policy does not replace that agreement.
Contact and related drafts
Contact: hello@voltalpha.io.